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Less chasing.
More living.

Property maintenance shouldn’t take over your day. Connect your people, simplify the work, and let a little intelligence take care of the everyday.

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Happy tenants. Connected teams.
Everything in a better place.

Sunlit contemporary apartments with landscaped balconies
Kitchen tap leaking14 Maple Court · Tenant report
Just now
AI triaged Ready for your team
+LESS FRICTION. MORE FLOW.01 / PROPSERV

Good company.
Great property people.

Keller WilliamsJohns & CoCityZENNo5 Real EstateCrownAP LivingMove LettingsBowden BradleyHumeHuttons & PartnersVottaHiizzyPRSMonteo

01 — A LITTLE LESS COMPLICATED

Every report, understood.
Every job, resolved.

One connected platform for all the moving parts.
A calmer day for everyone involved.

TAKE A QUICK LOOK AROUND
PropServ/Tenant ReportsExample data

Reporting

Tenant Reports

3 reports

#1042·Jamie Taylor

Kitchen tap leaking

14 Maple Court, Flat 2

Just now
35/100Requested

#1041·Sam Morgan

Bedroom window won’t close

8 Station Road, Flat 1

24 minutes ago
28/100Awaiting completion

#1040·Alex Evans

Bathroom extractor fan

22 Park Avenue

1 hour ago
22/100Complete
Showing 1 to 3 of 3 results
Less admin behind the scenes. More life in front of you.

However it comes in,
it comes together.

WhatsApp Tenant app AI VoiceLine Web portal
01 / 05

A tenant sends a message

Example conversation: a tenant reports a kitchen sink leak over WhatsApp and sends a photo. PropServ asks whether the leak is constant or only when the tap is running. The tenant confirms it only happens when the tap is running. A plumbing report with the photo and gathered details arrives in the agency’s PropServ inbox.

WHATSAPP, MEET PROPSERV

Their everyday app.
Your new front door.

Make reporting a repair as easy as sending a message. A familiar experience for tenants. A complete, connected report for your agency.

  • Nothing new for tenants to download.

    They message your agency’s WhatsApp line in their own words, just as they’d message a friend.

  • The photo. The detail. The full picture.

    Photos go straight from their camera roll. AI asks the follow-up questions, so the useful details come with the report.

  • Straight into your team’s workflow.

    A triaged report lands in the same PropServ queue as app, web and phone reports, with photos attached and your team notified.

See WhatsApp in action Explore for agencies

INTELLIGENCE, BUILT IN

A little intelligence.
A lot less chasing.

A message. A photo. A phone call. However a repair begins, PropServ AI gathers the details and turns them into a clear next step.

From thoughtful follow-up questions to contractor-ready briefs, it takes the admin off your hands. So you can get on with the human part.

Meet your new assistant
And yes, it answers the phone. Meet VoiceLine.
FROM FIRST REPORT TO NEXT STEPInteractive example
PropServ AI
A tenant reports an issueReceived via WhatsApp

“There’s a leak under the kitchen sink. I’ve turned the water off and attached a photo.”

Photo attached · Follow-up questions answered

Details gatheredUrgency assessedBrief prepared
CONTRACTOR-READY · Plumbing

Kitchen sink leak

Water isolated. Photo and tenant details attached.

The busywork handled. The decisions still yours.

INSIGHTS, ON EVERY REPORT

Every report arrives
with its history.

The moment a report lands, PropServ AI reads it alongside what you already know: past jobs at the property, the documents on file, the rest of the block. What matters is surfaced as a short list of insights, right on the report.

  • Spots the repeat

    A similar job finished recently? It flags a possible failed fix and suggests a contractor recall. Duplicates and block-wide patterns are caught too.

  • Reads your documents

    Warranties, guarantees, gas safety certificates, EICRs, EPCs, insurance and service plans. If cover is in date, you know before you pay for a callout.

  • Keeps the deadlines

    Awaab’s Law timescales are worked out from the mould assessment, so the investigation date is on the report from day one.

  • Knows what’s normal

    Typical cost and resolution time for similar jobs, and a suggested next step.

Meet PropServ AI
#1042Kitchen tap leaking14 Maple Court, Flat 2

Insights

AI analysis of this report and its history

Regenerate

  • Similar report at this property before

    Pattern

    Job #0987 (Kitchen tap dripping) was completed 4 months ago by Maple Plumbing — a possible failed fix. Consider a contractor recall.

    Job #0987 — Kitchen tap dripping

  • Tap warranty appears to be in date

    Document

    Franke tap warranty.pdf covers the kitchen mixer until 14 Mar 2027. A paid callout may be avoidable — claim line 0800 123 4567.

    Franke tap warranty.pdf

  • Two other plumbing reports at Maple Court this month

    Pattern

    Possibly a shared supply issue across the block.

  • Awaab’s Law: investigate within 14 days

    Compliance

    Damp signs were detected in the tenant’s photo. Investigation due by 23 Sep 2026.

  • Similar jobs average £165 and resolve in about 3 days

    Benchmark
Example data

BETTER TOGETHER

Feels right at home
with your existing tools.

Keep the CRM you know. Connect the property and people details your maintenance needs.

Explore the integrations
AltoExplore StreetExplore MRI SoftwareExplore Apex27Explore

EVERYONE, ON THE SAME PAGE

Good for your team.
Great for everyone around it.

A NEW WAY TO GET THINGS SORTED

Better days.
Better managed.

Let’s make more room for the work you love.
See what a day with PropServ could look like.

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20 minutes. A real person. Your questions, answered.