Property maintenance that runs itself
From the moment a tenant reports an issue — by app, web, or a phone call answered by AI — PropServ triages it, scores the severity, flags compliance risk, and gets the right contractor instructed, invoiced, and paid. Your team handles decisions, not admin.
Built for UK letting agents · Awaab's Law ready · No card required for a demo
No hot water — boiler fault
Complete · contractor paidCracked tile in hallway
Offer accepted · Thu 9–11amTrusted by agencies and partners across the UK
How it works
One pipeline, from leaky tap to paid invoice
PropServ replaces the inbox-and-spreadsheet shuffle with a single flow your whole team — and your tenants, contractors, and landlords — can see.
- 01
Tenants report, any way they like
Mobile app, web portal, or a phone call answered by PropServ VoiceLine. AI asks the right follow-up questions and gathers photos and video, so reports arrive complete the first time.
- 02
AI triages every report
Each report gets a 0–100 severity score, an instant mould check on photos, and out-of-hours emergencies are routed straight to your emergency contractor. Override anything with one click.
- 03
The right contractor, instructed fast
Open the job to the market, use your preferred contractors per property, or instruct a trusted contractor immediately — with landlord approval and spend limits built into the flow.
- 04
Approved, invoiced, paid
Contractor marks the job done, you approve, and a Stripe invoice is generated automatically. Linked tenant reports close themselves and tenants rate the finished work. Full audit trail, start to finish.
AI that does the work
An AI teammate for every property manager
Not a chatbot bolted on the side — AI is wired into every step: answering tenant calls, scoring severity, spotting mould, briefing your team each morning, and summarising the conversations you don't have time to read.
Your daily briefing
Start every day knowing exactly what needs you
- A ranked action list — contractor offers waiting, approvals outstanding, landlords to chase — refreshed every 30 minutes through the working day.
- Compliance deadlines surface before they become problems, with a weekly digest in your inbox.
- Snooze what can wait. Your briefing brings it back when it matters.
Your daily briefing
Tuesday, 07:00Good morning, Sarah. 4 things need your attention today — refreshed 30 minutes ago.
3 contractor offers waiting — 14 Bective Rd has waited 4 days
HighAwaab's Law: mould investigation due in 2 days at 7 Park View
ComplianceLandlord approval outstanding on £480 boiler repair
Approval2 tenant reports unreviewed since Friday
ReviewPropServ VoiceLine
Tenants call. AI answers. Reports appear.
- A dedicated phone line for your agency, answered instantly by an AI agent — day or night, no hold music.
- It gathers the details, asks the right follow-up questions, and creates a fully-formed tenant report in PropServ.
- Out-of-hours emergencies route straight to your nominated emergency contractor.
PropServ VoiceLine
Incoming callTenant calling out of hours · 22:47
AI mould detection · Awaab's Law
Damp and mould compliance, on autopilot
- Every photo on a tenant report is analysed automatically — severity 1–5, affected area, suspected room, and the trade you'll need.
- Awaab's Law investigation and remediation deadlines are set the moment mould is detected, with countdowns on your dashboard.
- Tenants get clear, plain-English advice while you arrange the fix.
Tenant report #4812 — photo analysis
AI Mould DetectionUnified messaging
Everyone on the job, in one conversation
- Agents, tenants, contractors, and landlords share one thread per job — with @mentions, group chats, and full history for anyone who joins late.
- Came back to 40 unread messages? One click and AI summarises the thread down to what actually happened.
- Real-time across web and the tenant mobile app, with push notifications.
Works request #4821 — Leaking radiator
4 participantsThe radiator in the lounge is leaking again — photos attached.
Analytics & reporting
Know how your maintenance operation is really performing
A customisable dashboard with 20+ drag-and-drop widgets: response times, completion rates, severity distribution, SLA trends, contractor performance, payouts, and per-property-manager KPIs. Export anything to CSV or PDF.
Avg. first response
0.0h
-18%
Jobs completed this month
0
+24%
SLA met
0%
+5%
Reports resolved — last 7 days
Integrations
Plugs straight into the CRM you already run
No rekeying, no duplicate records. Properties, tenancies, and work orders flow between PropServ and your existing stack automatically.
Alto
Two-way work order sync — tenant reports become Alto work orders and back again, with live documents.
Street
Properties and tenancies stay in sync; tenant reports auto-create maintenance requests in Street.
MRI Software
Property and tenant data synced with your MRI property management system.
Apex27
Search and import properties, contacts, and tenancies straight from your CRM.
iamproperty
Properties, tenancies, and landlords synced straight from iamproperty CRM, with maintenance jobs flowing between both systems.
LettsPay
Works invoices flow into your LettsPay client accounting, with contractor payments handled automatically.
Build your own: full REST API and webhooks are included on the Ultimate plan.
One platform, three sides
Everyone in the repair works from the same page
PropServ is a marketplace: agents post the work, vetted contractors pick it up, and tenants and landlords see honest progress the whole way through.
What our customers say
Loved by the teams who run on it every day
Independently verified reviews, collected by VerifyTrusted.