From the first tenant call to the finished job, PropServ's AI gathers the details, triages and severity-scores every report, spots mould before it becomes a compliance problem, and turns rough tenant descriptions into contractor-ready submissions — so your team spends its time on decisions, not admin.
Built for UK letting agents · Awaab's Law ready · No card required for a demo
Tenant calls the repair line
PropServ VoiceLine · answered instantly
Report triaged and scored
Boiler fault · no heating or hot water
Photo analysed for mould
Bedroom ceiling · tenant upload
Your daily briefing
Ranked action list, refreshed all day
AI that does the work
AI is wired into every step of the job at PropServ: answering the phone, reading photos, scoring urgency, writing up reports, and briefing your team — so you see decisions, not admin.
AI asks the right follow-up questions and collects photos and video up front, so contractors get complete, detailed reports first time — no back-and-forth.
Rough tenant descriptions are rewritten into clear, contractor-ready submissions, with the right trade and details flagged automatically.
Every report gets a 0–100 severity score and is categorised by trade the moment it lands, so the most urgent jobs never sit in a queue.
Every photo on a tenant report is scanned automatically for damp and mould — severity, affected area, and suspected room, in seconds.
The moment mould is detected, investigation and remediation deadlines are set and tracked on your dashboard — no spreadsheet required.
AI chat is available around the clock to answer tenant questions and keep them updated, without waking anyone on your team.
For simple issues, AI suggests a likely cause and fix straight away — some are resolved before a contractor is ever needed.
A ranked action list — offers waiting, approvals outstanding, compliance deadlines — refreshed through the day so you always know what needs you.
See AI in action
Three short clips straight from the platform: AI writing up a report, asking a follow-up question, and answering a tenant in chat.
Smart submission assistant
Watch AI transform a short tenant report into a detailed, structured submission ready for the contractor market.
PropServ VoiceLine
The first AI-powered phone line built for property maintenance — watch a call triaged, severity-scored, and turned into a report, start to finish.
PropServ VoiceLine
Incoming call · Flat 2, 22 Croft Lane
2 clicks
From tenant report to contractor
95%
Of users report an improved workflow
24/7
AI-powered reporting & support
Cut admin, speed up response times, and give tenants, contractors, and landlords a better experience — start free or see it running on a real account first.