PropServ intelligence
A little intelligence.
A lot more headspace.
From the first tenant call to a contractor-ready brief, PropServ AI gathers the details and helps your team see what needs to happen next.
Built into the everyday work of property maintenance.
Intelligence, at every step HOW IT WORKS
A tenant gets in touch
By app, web, WhatsApp or VoiceLine.
The details come together
Follow-up questions, photos and severity scoring.
A clear brief takes shape
The right trade. The context a contractor needs.
Your next move is in view
A daily briefing, with the work that needs you.
Thoughtful help, throughout the day
There’s a lot to manage.
You don’t have to do it all.
The questions, the context, the paperwork. Intelligence lives in the places it can make your team’s day easier.
Tenant information gathering
AI asks the right follow-up questions and collects photos and video up front, so contractors get complete, detailed reports first time — no back-and-forth.
Tenant report transformation
Rough tenant descriptions are rewritten into clear, contractor-ready submissions, with the right trade and details flagged automatically.
AI triage & severity scoring
Every report gets a 0–100 severity score and is categorised by trade the moment it lands, so the most urgent jobs never sit in a queue.
AI mould detection
Every photo on a tenant report is scanned automatically for damp and mould — severity, affected area, and suspected room, in seconds.
Awaab's Law compliance
The moment mould is detected, investigation and remediation deadlines are set and tracked on your dashboard — no spreadsheet required.
24/7 chat support
AI chat is available around the clock to answer tenant questions and keep them updated, without waking anyone on your team.
AI generated diagnosis
For simple issues, AI suggests a likely cause and fix straight away — some are resolved before a contractor is ever needed.
Your daily briefing
A ranked action list — offers waiting, approvals outstanding, compliance deadlines — refreshed through the day so you always know what needs you.
See the actual product
A few small moments.
A different kind of day.
Explore real recordings of PropServ gathering information, writing up reports and helping tenants.
Smart submission assistant
Watch AI transform a short tenant report into a detailed, structured submission ready for the contractor market.
Meet PropServ VoiceLine
A familiar phone call.
A smarter way to answer.
For the tenants who would rather pick up the phone. For the team who would rather spend less of their day on it.
- A dedicated phone line for your agency, answered by an AI agent, day or night.
- Follow-up questions gather the details and create a tenant report in PropServ.
- Tenant identity and address are verified, with out-of-hours emergencies routed to your nominated emergency contractor.
From spoken words
to a structured report.
The call is transcribed, the details are gathered and the report appears in PropServ.
Make room for the human part