FOR ESTATE & LETTING AGENTS
More property.
Less pressure.
Give every property the care it deserves, without giving up your day. Tenant reports, contractors, conversations and payments — connected in PropServ.
Built for UK agencies. Made for the people behind every property.
CONNECTED TO PROPERTY PEOPLE
ACROSS THE UK.
A clearer way through
From the first report.
To the final fix.
Your whole maintenance operation, in one connected workflow. Take a look at the screens your team will use.
Everything belongs together
One platform.
Every moving part.
Less time finding the latest update. More time making the right decision.
Contractor management
A vetted network of reliable contractors for every job, with easy assignment and tracking from first quote to final invoice.
Tenant reporting
Tenants raise reports in seconds and your team reviews and actions them fast — keeping tenants informed and satisfied.
Digital documentation
Every works order, invoice, and compliance document lives in one place — organised, searchable, and always up to date.
Real-time communication
Message tenants, landlords, and contractors in one integrated thread, so everyone stays informed without the email chains.
Comprehensive analytics
Monitor team performance, your property portfolio, and overall operations with detailed, exportable reporting.
Quick contractor quotes
Submit a job to the contractor marketplace and get competitive quotes back fast, for timely, cost-effective repairs.
Intelligence, with a human in charge
A head start for your team.
Every single day.
AI gathers the details and brings the important things into view. The decisions stay with you.
A phone line that’s always ready to listen.
PropServ VoiceLine answers on a dedicated number for your agency, day or night. It verifies the tenant and property, asks follow-up questions and creates a complete report.
- Out-of-hours emergencies route to your nominated emergency contractor.
- A familiar way to report for tenants who prefer a phone call.
- Daily briefings help your team see what needs their attention.
Every job on the record.
Every deadline in view.
AI severity scoring and mould detection flag risks. Investigation and remediation deadlines — including Awaab’s Law where it applies — help your team keep track of the next action.
- Open jobs to the market, use preferred contractors, or instruct immediately.
- Landlord approvals and spend limits are built into the flow.
- Works orders, invoices and a full audit trail stay together.
A tenant sends a message
Example conversation: a tenant reports a kitchen sink leak over WhatsApp and sends a photo. PropServ asks whether the leak is constant or only when the tap is running. The tenant confirms it only happens when the tap is running. A plumbing report with the photo and gathered details arrives in the agency’s PropServ inbox.
WHATSAPP, MEET PROPSERV
Their everyday app.
Your new front door.
Make reporting a repair as easy as sending a message. A familiar experience for tenants. A complete, connected report for your agency.
Nothing new for tenants to download.
They message your agency’s WhatsApp line in their own words, just as they’d message a friend.
The photo. The detail. The full picture.
Photos go straight from their camera roll. AI asks the follow-up questions, so the useful details come with the report.
Straight into your team’s workflow.
A triaged report lands in the same PropServ queue as app, web and phone reports, with photos attached and your team notified.
Analytics & reporting
See the whole picture.
Know your next move.
Understand your portfolio, your team and your contractor network with detailed, exportable reporting.
Submission throughput
Track your property submissions with detailed metrics on success rates, time periods, and status breakdowns to optimise your workflow.
Team performance
Monitor individual team member performance with insights on submission success rates, referral fees, and activity levels.
Contractor insights
Identify your top-performing contractors with detailed metrics on job completion, service categories, and average job values.
Visual reporting
Understand your business at a glance with intuitive charts and graphs that visualise key metrics and trends over time.
Status tracking
Monitor the status of all your property submissions with real-time updates and detailed breakdowns by stage in the process.
Financial oversight
Track referral fees, payouts, and financial performance with comprehensive reporting on your agency's revenue streams.
Fits into your working day
Your CRM stays.
The extra admin goes.
Connect the property and people details your maintenance needs. Each integration is built around the tools you already use.
Your tools, connected.
A RESTful JSON API with bearer-token authentication and Swagger documentation. Access submissions, responses and tenant reports from your own systems.
Read the API documentationKeep everything in step.
Signed webhooks deliver events as they happen. Monitor deliveries and retry failed attempts. API access and webhooks are included on the Ultimate plan.
Get started with PropServA simpler start
A few small steps.
A much calmer day.
- 01
Set up your account
Invite your team and tenants, then create property records with every detail and document movers and landlords need to see.
- 02
Connect with contractors
Open your properties to our vetted contractor network, or bring your preferred contractors on board and assign jobs in a couple of clicks.
- 03
Manage and grow
Track every works order, keep tenants and landlords in the loop, and scale your portfolio without adding admin headcount.
The people behind the portfolios
In good company.
This service has been super helpful for us as a property management company - thank you very much Sam and Sammy!
Toni HallidayProperty Manager
My company has been using Propserv for sometime now. Alongside our own property management software, it has become an invaluable system to assist us with streamlining the business.
KurtisProperty Manager
PropServ is a great platform for agents, buyers and property managers looking to utilise their time and make their lives/jobs easier.
Nick HumeFounder of Hume Homes
Let’s make room for better
Make more room
for your next chapter.
See what a day with PropServ could look like for your agency. A 20-minute demo, a real person, and your questions answered.