FOR TENANTS
Your home.
Your voice.
All connected.
Something needs fixing? Tell your letting agent, share a photo, and follow what happens next. PropServ keeps the conversation going, so you can get back to feeling at home.
Your letting agent or property manager sends your invitation.
Your home. Your way.
A message. A photo.
A familiar voice.
However you prefer to report a problem, the right details reach the right people.
The PropServ app
Free on iPhone and Android. Guided AI reporting, photos and videos straight from your camera roll, and push notifications the moment anything changes.
After you hit send
No more wondering
what happens next.
Every report has a job number, a conversation and a clear place in the journey.
01Requested
Your report lands with your letting agent instantly — summarised by AI, urgency scored, photos attached. You get a confirmation with a job number.
02Accepted
Your property manager reviews it and takes it on. You're notified, and can ask anything in the report's chat.
03Contractor assigned
A vetted contractor is instructed. You'll hear who's coming and can sort access and timings in the job's conversation.
04Complete
The work's done and signed off by your agent. Your report closes and stays in your history for next time.
05Your say
Once a contractor's work is approved you're asked whether the issue's actually fixed. Not yet? Say what's outstanding and your agent sees it. Fixed? Rate the contractor.
Here for the difficult days
Some things need
a little more care.
Out of hours.
Still on the record.
You can submit a report at any time. If your agency has out-of-hours cover set up and a serious issue comes in outside working hours, PropServ shows you its emergency contractor’s details after you submit.
Your report is still logged, so your agent has the details when they’re back.
Damp or mould?
Start with a photo.
Report photos are checked for signs of damp and mould. If something is detected, you receive plain-English advice while your agent sees the risk and the deadlines they need to track.
- Attach photos from the app, web or your agency’s WhatsApp line.
- Advice appears on your report when a concern is spotted.
- Your agent manages the next steps and keeps the job moving.
Your tenancy, in your pocket
More than a repair report.
A place for it all.
Your home comes with a lot of details. Keep the useful ones close.
Guided AI reporting
Describe the problem in a chat, or use the step-by-step form. PropServ AI asks the follow-up questions your agent would, so nothing bounces back for missing detail.
Photos & videos
Attach straight from your camera roll — several angles, a close-up, a short clip. Photos are automatically checked for signs of damp and mould.
Push notifications
Know the moment your report is accepted, a contractor is assigned, or the job is marked complete — without opening the app.
Live status on every report
Requested → Accepted → Contractor assigned → Complete, with a job number, so you and your agent are always talking about the same thing.
A chat on every report
Ask for an update, say it's fixed itself, or reopen a closed report — the report's own chat sorts it and lets your agent know. Direct messages with your agent live here too.
Document Hub
EPCs, gas safety certificates, floor plans, inventories — whatever your agent shares is in the Documents tab, grouped by property.
Building notices
Live in a block? Notices about planned works, water shut-offs, or fire alarm tests reach you in-app with a push, so you're never caught out.
You control the emails
In-app updates always arrive. Choose which emails you want — report updates, building notices, chat — from your profile.
Your questions, answered
A few things you might be wondering.
How do I get access to PropServ?
Through your letting agent or property manager. They'll either email you an invite, share their agency's sign-up link, or set your account up for you. There's no public sign-up — that's how we make sure your reports go to the right people. If you've been invited, use the link in the email or log in with the details they sent.
Does it cost me anything?
No. PropServ is free for tenants — the app, the web portal, all of it. Your letting agency pays for PropServ so you don't have to.
Do I have to download the app?
No. The web portal does the same job from any browser, and if your agency has PropServ VoiceLine or WhatsApp reporting turned on you can just call or message. The app is the nicest way to do it — photos from your camera roll, push notifications, everything in one place — but it's your choice. It's the same account everywhere.
What can I report?
Anything wrong with your home that your landlord or agent needs to sort: heating and hot water, leaks and plumbing, electrics, appliances, damp and mould, doors, windows and locks, pests, and so on. If you're not sure how to describe it, PropServ AI will ask you the right questions.
Can I report something at 3am?
Yes — any time, any day. Your report is logged straight away and your agent picks it up when they're next in. If it's serious and your agency has out-of-hours cover set up, you'll be shown their emergency contractor's details right after you submit.
Who sees my report?
Your letting agent or property manager, and — once they instruct someone — the contractor doing the work, so they know what they're coming to fix. Your landlord may see progress if your agent shares it. Nobody else.
What if it's fixed itself, or I just want an update?
Open the report and use its chat. Ask for an update and your agent is nudged for you; tell it the issue's gone away and the report can be closed; if the problem comes back later, you can reopen it with a reason. Your agent is told each time.
Looking after a portfolio?
See what a more connected day looks like for your agency.
Make yourself at home
A little less chasing.
A lot more living.
Download the free PropServ app, or log in on the web with the invitation from your letting agent.