Report it once. Track it to fixed.
Dripping tap, dead boiler, damp patch on the wall — tell PropServ what's wrong in your own words, by app, web, phone, or WhatsApp. Your letting agent gets a complete report instantly, and you see every update until it's sorted. No chasing, no phone tag.
PropServ is free for tenants. Access comes through your letting agency — ask them for your invite.
PropServ AI
New report · 7 Park View
Hi Jess 👋 Tell me what's going on at 7 Park View and I'll get it to your property manager.
Report your way
Four ways in. One place it all lands.
Pick whatever's easiest in the moment — every channel reaches your letting agent as the same complete, photo-attached report.
The PropServ app
Free on iPhone and Android. Guided AI reporting, photos and videos straight from your camera roll, and push notifications the moment anything changes.
The web portal
Same reporting from any browser — nothing to install. It's also where you leave feedback once a job is done.
A phone call
Where your agency has PropServ VoiceLine, call their reporting number and an AI assistant takes your report — day or night, no hold music.
Where your agency offers it, message their WhatsApp line like you'd message a friend — photos included — and it becomes a proper report on their side.
Whichever you use, AI checks the details, attaches your photos, and scores how urgent it is — so your agent can act on it straight away instead of ringing you back for more information.
The PropServ app
Your tenancy, in your pocket
Free on iPhone and Android. Log in with the same details you use on the web, and everything about your home is one tap away.
7 Park View
Your reports
Building notice
Water off Tue 10am–12pm · Park View
Planned mains work · Read more
Bedroom radiator not heating
Heating · #4821 · Today
Kitchen extractor fan rattling
Appliances · #4790 · Mon
Bathroom tap dripping
Plumbing · #4711 · 2 Aug
Guided AI reporting
Describe the problem in a chat, or use the step-by-step form. PropServ AI asks the follow-up questions your agent would, so nothing bounces back for missing detail.
Photos & videos
Attach straight from your camera roll — several angles, a close-up, a short clip. Photos are automatically checked for signs of damp and mould.
Push notifications
Know the moment your report is accepted, a contractor is assigned, or the job is marked complete — without opening the app.
Live status on every report
Requested → Accepted → Contractor assigned → Complete, with a job number, so you and your agent are always talking about the same thing.
A chat on every report
Ask for an update, say it's fixed itself, or reopen a closed report — the report's own chat sorts it and lets your agent know. Direct messages with your agent live here too.
Document Hub
EPCs, gas safety certificates, floor plans, inventories — whatever your agent shares is in the Documents tab, grouped by property.
Building notices
Live in a block? Notices about planned works, water shut-offs, or fire alarm tests reach you in-app with a push, so you're never caught out.
You control the emails
In-app updates always arrive. Choose which emails you want — report updates, building notices, chat — from your profile.
After you tap submit
You always know where your report is
No more 'did they even get it?'. Every report moves through the same clear stages, and you're told each time it does.
- 01
Requested
Your report lands with your letting agent instantly — summarised by AI, urgency scored, photos attached. You get a confirmation with a job number.
- 02
Accepted
Your property manager reviews it and takes it on. You're notified, and can ask anything in the report's chat.
- 03
Contractor assigned
A vetted contractor is instructed. You'll hear who's coming and can sort access and timings in the job's conversation.
- 04
Complete
The work's done and signed off by your agent. Your report closes and stays in your history for next time.
- 05
Your say
Once a contractor's work is approved you're asked whether the issue's actually fixed. Not yet? Say what's outstanding and your agent sees it. Fixed? Rate the contractor.
Built for the bad days
When it can't wait, PropServ doesn't either
Most reports are routine. These are the ones that aren't — and what happens for you when they come in.
Out-of-hours emergencies
No heating in January. A burst pipe at midnight. A door that won't lock.
Report it as normal. If your agency has out-of-hours cover set up and it's a serious issue outside their working hours, PropServ shows you their emergency contractor's details straight after you submit — so you can get help now, not on Monday. Your report is still logged for your agent to pick up.
Report logged · Severity 82
This looks urgent and it's outside office hours.
Call Park Lane Lettings' emergency plumber now:
AquaFix 24hr · 020 7946 0000Damp & mould
Take a photo. PropServ takes it seriously.
Every photo on your report is checked automatically for signs of damp and mould. If something's detected, you get plain-English advice on what to do in the meantime, and your agent is alerted to the risk — with the legal timescales they have to act within tracked on their side, not yours.
- Advice appears on your report the moment it's spotted
- Your agent sees the severity and the deadline clock — you just see the help
- Works for photos taken in the app, on the web, or sent over WhatsApp
Questions
Things tenants ask us
How do I get access to PropServ?
Through your letting agent or property manager. They'll either email you an invite, share their agency's sign-up link, or set your account up for you. There's no public sign-up — that's how we make sure your reports go to the right people. If you've been invited, use the link in the email or log in with the details they sent.
Does it cost me anything?
No. PropServ is free for tenants — the app, the web portal, all of it. Your letting agency pays for PropServ so you don't have to.
Do I have to download the app?
No. The web portal does the same job from any browser, and if your agency has PropServ VoiceLine or WhatsApp reporting turned on you can just call or message. The app is the nicest way to do it — photos from your camera roll, push notifications, everything in one place — but it's your choice. It's the same account everywhere.
What can I report?
Anything wrong with your home that your landlord or agent needs to sort: heating and hot water, leaks and plumbing, electrics, appliances, damp and mould, doors, windows and locks, pests, and so on. If you're not sure how to describe it, PropServ AI will ask you the right questions.
Can I report something at 3am?
Yes — any time, any day. Your report is logged straight away and your agent picks it up when they're next in. If it's serious and your agency has out-of-hours cover set up, you'll be shown their emergency contractor's details right after you submit.
Who sees my report?
Your letting agent or property manager, and — once they instruct someone — the contractor doing the work, so they know what they're coming to fix. Your landlord may see progress if your agent shares it. Nobody else.
What if it's fixed itself, or I just want an update?
Open the report and use its chat. Ask for an update and your agent is nudged for you; tell it the issue's gone away and the report can be closed; if the problem comes back later, you can reopen it with a reason. Your agent is told each time.
Letting agent or property manager?
Give your tenants this — and give your team their inbox back
Every report on this page arrives on your side triaged, severity-scored, and ready to instruct. See what PropServ does for agents.